Shipping policy

Welcome to Ten Thousand Studio! We are committed to ensuring your shopping experience is smooth, from purchase to delivery. Please review our shipping policy below for details on processing, shipping, and delivery times.

Processing Time

  • All orders are processed within [1-3 business days] unless stated otherwise in the product description.
  • Custom or handmade items may require additional time; estimated timelines will be provided during checkout or via email updates.
  • Orders are not processed, shipped, or delivered on weekends or holidays.

Shipping Rates & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery in [5-7 business days]
  • Expedited Shipping: Delivery in [2-4 business days]
  • International Shipping: Delivery in [7-14 business days], depending on the destination.

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

Free Shipping

We offer free standard shipping on orders over $200 CAD for customers in Canada, United States and European Union.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment's progress.

International Shipping

  • Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and will be collected by the carrier upon delivery.
  • Delivery times may vary due to customs processing times.

Lost or Damaged Packages

  • If your package arrives damaged, please contact us within [48 hours] of receiving the item with photos of the damage and the packaging for a resolution.
  • For lost packages, we recommend checking with the carrier first. If the issue persists, contact us at hello@tenthousandstudio.com for assistance.

Delivery Issues

If your package cannot be delivered due to incorrect address details or unavailability for delivery, please notify us promptly to resolve the issue. Additional fees may apply for re-delivery.

Contact Us

For any questions regarding shipping, please reach out to us at:

  • Email: hello@tenthousandstudio.com
  • Phone: 705-230-0732

Thank you for shopping at Ten Thousand Studio! We look forward to decorating your home with beautiful, high-quality decor.